All Madras Link products are sold with a 14 day, money-back guarantee. Items must be in their original packaging and must be unused and unwashed. Products returned without their packaging, that have been washed or used and do not have the accompanying receipt of purchase will not be approved for refund. Approved refunds cover the original product purchase price. Delivery charges from Madras Link as well as the cost to return the product to Madras Link are not reimbursed. Once approved, returns may take up to two weeks to process.
When considering whether an item is faulty, please consider the handmade nature of the product. In the unlikely event where an item is found to be faulty, Madras Link will provide a replacement (where we are able), or offer a full refund.
To return goods for exchange or refund, please email our customer service team at firstname.lastname@example.org.
NOTE: This policy applies only to products purchased directly from www.madraslinkonline.com.au. If you have purchased a Madras Link product from a retail store, you are required to return it to that store.