Terms & Conditions


These terms and conditions apply to the use of the Madras Link website. By placing an order with us, you are agreeing to accept these terms and conditions outlined below (The Conditions).

If you have any questions relating to our terms and conditions, please contact the Customer Service team at hello@madraslink.com.au before placing an order with us.

These terms and conditions can change at any time without notice. It is therefore the responsibility of the customer to check these terms and conditions before ordering products in case there are any changes. If you do not agree with the terms and conditions outlined below, you should not access or use this website.

The following terms and conditions will apply between you, the consumer, and Madras Link Pty Ltd (for the remainder of this document referred to as Madras Link), when you purchase an item from madraslinkonline.com.au, and do not affect your statutory rights:

Your contract for purchases made through madraslinkonline.com.au is with Madras Link and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You state that details you provide to madraslinkonline.com.au for the purpose of ordering or purchasing goods are accurate, current and complete in all respects; and that you are authorised to use the credit or debit card you use for payment, and that there are adequate funds in your account to cover payment of the product(s) ordered.

You agree that we can contact you via email.

Any changes to the details supplied by you will be provided to Madras Link as soon as possible.

It is illegal to use another identity or stolen/invalid credit card to order. Anyone caught engaged in fraudulent behaviour will be prosecuted to the fullest extent of the law.

Madras Link reserves the right to terminate an agreement with you and to suspend your access to the site immediately without notice if:

  • you breach any of our terms and conditions,
  • when requested by us, you do not provide sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity, or
  • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on madraslinkonline.com.au.


You, the customer, agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


When placing an order, you warrant that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

All prices listed on madraslinkonline.com.au are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include GST and are in Australian dollars.

No contract for the sale of any product will exist between you and www.madraslink.com.au until we accept your order by despatching the product to you. When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost (including GST and Shipping).

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.


The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.


www.madraslinkonline.com.au accepts the following payment methods:

  • Visa
  • Mastercard
  • Paypal

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


We will be happy to honour our obligations under the Australian Consumer Law for any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error.


We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on madraslinkonline.com.au is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to accept an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of lesser quantity to that which was expected, please notify us of the problem in writing at the address stated in the confirmation e-mail and we will be happy to honour our obligation under the Australian Consumer Law.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as differing internet browsers, monitor colour and contrasts etc, we cannot be held responsible or liable for any colour discrepancies between images and physical products.

The products sold on madraslinkonline.com.au are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from madraslinkonline.com.au except to the extent of any liability at law.

We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We offer no warranty that madraslinkonline.com.au will meet all of your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website except to the extent of any liability law.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.


We will not pass on your personal or credit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your madraslinkonline.com.au log in details, please contact our Customer Service team immediately.


All rights, including copyright, in the content of the madraslinkonline.com.au web pages are owned or controlled by Madras Link. In accessing madraslinkonline.com.au web page, you agree that you may only download the content for your own individual and non-commercial use. Images may be shared on social media platforms, provided that they link back to madraslinkonline.com.au and are not displayed on sites contrary to Madras Link’s philosophy. We reserve the right to ask that any Madras Link owned content be removed from any site without question or delay. Otherwise, you may not copy, broadcast, transmit, show or play in public, adapt or change in any way the content of the madraslinkonline.com.au web pages for any other purpose whatsoever without the prior written permission of Madras Link.


We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Madras Link products are those stated on the Madras Link website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Madras Link and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.