Madras Link will no longer be offering a $9.95 flat rate for Australia-wide shipping or free shipping for purchases over $99. Instead, live shipping rates from Australia Post and Sendle will be calculated at the checkout.
This change allows us to stay competitive and means we can offer a more reliable shipping service to you as the customer.
Typical delivery times
Melbourne - Approximately 1-3 business days*
Sydney, Adelaide - Approximately 2-5 business days*
Brisbane, Perth, Darwin + Hobart - Approximately 3-7 business days*
All areas outside these metro locations please allow up to 8-10 business days. Please note these time frames are estimates and our Couriers endeavour to meet these estimates at all times.
Dispatch occurs Monday to Friday excluding public holidays.
Pick-up from our Preston warehouse is available on request. Please email us at firstname.lastname@example.org with your order number and allow 1-2 days for processing.
International customers please email your enquiry to email@example.com.
All Madras Link products are sold with a 30-day money-back guarantee. Items must be in their original packaging and must be unused and unwashed. Products returned without their packaging, that have been washed or used and do not have the accompanying receipt of purchase will not be approved for refund. Approved refunds cover the original product purchase price. Delivery charges from Madras Link as well as the cost to return the product to Madras Link are not reimbursed. Once approved, returns may take up to two weeks to process.
When considering whether an item is faulty please consider the handmade nature of the product. In the unlikely event where an item is found to be faulty, Madras Link will provide a replacement (where we are able), or offer a full refund.
Note:This policy only applies to items purchased directly from www.madraslinkonline.com.au. If you have purchased a Madras Link product from a retail store, you are required to return it to that store.